Light Takes

All-Female BPO Centre in Saudi Arabia

Indian outsourcer Tata Consultancy Services (TCS) is breaking new ground with the opening of the world’s first business processing outsourcing centre staffed entirely by women in male-dominated Saudi Arabia. Tata has unveiled plans for its ...

Philippine Prisoners Get a Taste of Outsourcing

Some 200 prisoners at a Cebu jail are undergoing contact center training ahead of the possibility of opening more customer service facilities in Philippine prisons. Local politician Alan Peter Cayetano said the training programme, which he ini...

Negative Throughts Trigger Stress

By Martin Conboy I’ve been doing a lot travel in the last few months and I was thinking to myself that this is stressful – at least it’s supposed to be. The problem is I don’t feel stressed. On the contrary I always se...

Aegis To Repay Staff After ‘Incorrect’ Toilet Break Deductions

Melbourne-based outsourcer Aegis Australia says it will return money incorrectly deducted from employees pay for bathroom breaks. At least three employees at an Aegis centre in Werribee had money taken from their pay for the amount of time the...

Maserati Owner Trashes Car To Protest Against Poor Customer Service

A Chinese Maserati owner has taken the extreme step of hiring four sledgehammer-wielding men to smash up his US$420,000 car in protest over claims of poor customer service. The car owner, identified only by his surname Wang, had the men attack...

SEX Slogan Backfires In Philippines

The Philippine Health Department has dropped a better living slogan that recommended “SEX” for contact centre workers after a negative reaction from the industry. Health Undersecretary Enrique Tayag said the SEX slogan, which stood for “...

Press 1 To Waste Your Time

Frustrated man, Nigel Clarke, has launched a website listing the call centre menu sequences for accessing a myriad of services, in a bid to “cut out loads of wasted hours”. If spending ten minutes trying to navigate through an automated ca...

‘Folly’ Of Lolly Ban

Ambulance contact centre workers in Brisbane say they are being “micro-managed”– and not even allowed to eat lollipops at work, according to press reports in Australia. Union officials have raised questions over rules that forbid Ambulan...

Strike Threat At Sussex University

The three recognised trade unions at the University of Sussex are conducting a co-ordinated indicative ballot for strike action, against plans to outsource hundreds of campus jobs. The indicative ballot by Unite, Unison and UCU opens on April ...

Lion City To Test Home Working Pilot

The Infocomm Development Authority of Singapore is leading a year-long pilot project to promote home-based work and encourage local companies to create flexible working conditions for employees. Using ICT solutions from local telco Singtel, th...

Siri Zips Up On Chinese Escort Query

Naughty Chinese men, no more “escort” enquiry please – iPhone software “Siri” is no longer directing you prostitutes days after the controversial search service triggered public uproar in China. Obviously, Apple’s voice-activa...

German Hotline For Callers To Swear Away

A German contact centre is offering frustrated people a new swearing hotline to blow off steam by abusing an operator at the other end. The “Schimpf-los” (“swear away” in German language) service was created by two German entrepreneurs...

UK pollution ‘outsourced overseas’

Carbonemissions from goods imported and consumed in the UK are 
rising more quickly than greenhouse gases are being cut domestically, 
British MPs warned. The Energy and Climate Change Committee warned that “outsourcing” of pollution t...

Officials: Israel outsources monitoring of Palestinian media

The Israeli government and military have “unofficially outsourced some of their intelligence work to private organizations” that monitor anti-Israel incitement in the Palestinian media and are associated with right-wing politics, according to ...

Lincolnshire Police Authority hands £200m outsourcing contract to G4S

A historic £200 million outsourcing contract was handed to security giant G4S by Lincolnshire Police Authority today (December 21). The deal is the first of its kind in the UK and will see the company provide middle and back office functions ...

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