Light Takes

Chinese Nurses Take Customer Service Tips From Stewardesses

April 15th 2014 - Tuesday

Twelve nurses from China’s Lianshui Huaian Hospital of Chinese Medicine in Jiangsu province have reportedly undergone customer service training from air hostesses.

The Yagtse Evening Post reports that 12 nurses underwent a voluntary training program with staff from China Eastern Airlines. The nurses now wear a hostess-style uniform, adjusted to include a longer skirt, and those who participated in the training programme receive a higher salary, a spokesperson for the hospital said.

Bu Haijuan, the head of the hospital’s nursing unit, said the outfits were designed to improve bedside manner. “Nurses learn all sorts of technical skills at college but customer service can be easily overlooked,” Bu said. “But flight attendants are specifically trained to have a good attitude and manners.”