Africa & Middle East

European Outsourcing Award Nod For South Africa

South Africa has been shortlisted for the European Outsourcing Association – Offshoring Destination of the Year Award.

The awards ceremony will take place in April and acknowledges service excellence for countries servicing the European market. Previous winners include destinations such as Egypt, Morocco, Romania and Slovakia.

The nomination follows on the back of South Africa winning the National Outsourcing Association (UK) – Offshoring Destination of the Year in 2012, an award previously dominated by global BPO giants, the Philippines.

“We have come a long way as an outsourcing destination and that is thanks mainly to the amazing talent pool we have at our disposal.  It is our people that make us stand out from the competition,” says Gareth Pritchard, interim CEO for Business Process enabling South Africa (BPeSA).

South Africa offers a range of outsourcing services from basic customer service voice work, to high-level back office processes. Global brands currently operating out of South Africa include Amazon, ASDA, British Gas, Bloomberg, State Street, IBM, EE (T-Mobile & Orange), Lufthansa, Swissair and Shell.