Region

Africa & Middle East

6th Annual Customer Experience Management in Telecoms Middle East

Attend the 6th Annual Customer Experience Management in Telecoms Middle East conference & awards (10-11 April 2017 in Dubai, UAE), to learn how you can successfully plan for the next customer experience in the heart of digital transformation. ...

Middle East Robotic Automation Forum

  Attend the Middle East Robotic Automation Forum taking place from 21-22 March 2017 in Dubai, UAE, to recognise the potential of robotic process automation and how it can help your business streamline and improve process to save time, reduce...

Nigeria sets ambitious target

The President of the Institute of Software Practitioners of Nigeria (ISPON), Mr. Chris Uwaje, says Nigeria can generate “over US$100 billion” if the enormous potentials of software outsourcing are fully tapped and harnessed. Uwaje disclose...

European Outsourcing Award Nod For South Africa

South Africa has been shortlisted for the European Outsourcing Association – Offshoring Destination of the Year Award. The awards ceremony will take place in April and acknowledges service excellence for countries servicing the European mark...

Africa Information Highway

The African Development Bank (AfDB) has launched Open Data Platforms (www.afdb.org/statistics) for the following 20 African countries: Algeria, Cameroon, Cape Verde, Democratic Republic of Congo, Ethiopia, Malawi, Morocco, Mozambique, Namibia, Nig...

All Eyes On Mauritius

Emerging outsourcing location: Island paradise in driving seat to take advantage of African BPO explosion By Martin Conboy Mauritius is situated off the African continent east of Madagascar with a population of 1.3 million...

Officials: Israel outsources monitoring of Palestinian media

The Israeli government and military have “unofficially outsourced some of their intelligence work to private organizations” that monitor anti-Israel incitement in the Palestinian media and are associated with right-wing politics, according to ...

Egyptian outsourcing sector still strong despite political upheaval

Egypt’s outsourcing industry reached its goal of $1.1 billion in ICT export revenue, according to the Information Technology Industry Development Agency (ITIDA). “Egypt enjoys several advantages, given our location,” Ahmed Reda, head of ...

Outsourcing to improve citizen business participation in Botswana

The public service outsourcing program recently launched by the Public Enterprises, Evaluation and Privatisation Agency (PEEPA) is expected to increase direct citizen participation in economic development. For more, CLICK HERE ...

Rockefellar Foundation hosts Impact Sourcing Conference in South Africa

The Rockefellar Foundation, is hosting an Impact Sourcing Conference in Johannesburg, South Africa on Dec 5, 2011 at the Radisson Blu Gautrain in Sandton. Impact Sourcing is a new way of ensuring that high quality job are created for the poor...

Rockefeller Foundation to Foster Impact Sourcing in Africa

A new report funded by the Rockefeller Foundation estimates that the field of Impact Sourcing, employing socioeconomically disadvantaged people in Business Process Outsourcing (BPO) centers, is currently US$4.5 billion and has the potential to rea...

Mauritius cranks up the volume

By SRITHARAN VELLASAMY & Shoba Montague Mauritius Ministry of Information and Communication Technology hosted its first International ICT/BPO Conference and Networking Forum at the Le Meridien Hotel, Pointe aux Piments ove...

Outsourcing vibrant in MENA region

The outsourcing industry in the Middle East and North Africa (MENA) region is expected to grow at a compound annual growth rate (CAGR) of approximately 8% for the period 2009-2016 with market revenues touching US$2.69 billion, a recent study said....

Kenya keen to learn from Malaysia

Kenya is keen to learn from Malaysia on how the country developed its information and communications technology, and infrastructure sectors, as it planned to emulate the experiences to diversify its economy. Vice-President Kalonzo Musyoka said...

Egypt’s outsourcing ambitions takes a hit

Egypt’s recent unrest that finally paved way for the resignation of Prime Minister Hosni Mubarak can easily undo its recent excellent efforts to attract global companies to set up outsourcing facilities in the country. In recent times, Egyp...

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