Region

North America

Don’t close the borders

By Atul Vashistha As Americans struggle to figure out how to stimulate the economy, we are seeing a rising sentiment against outsourcing. So, I wanted to take this opportunity to share my thoughts, though many of these points ...

Microsoft Executive to provide strategic counsel to fuel efforts in global sustainability and CSR

Media Partner New York, NY, March 1, 2012: The Global Sourcing Council today announced Microsoft’s participation on the Global Sourcing Council’s (GSC) 2012 3S Awards Advisory Council. The GSC 3S Awards - Awards in Sustainable an...

US call-center bill targets offshoring

US call-center bill targets offshoring A bipartisan bill has been tabled in the US House of Representatives to make companies that offshore customer service overseas ineligible for grants or guaranteed loans from the federal government. In...

CWA Report on call centre jobs: Is it accurate?

I must state that the concerns are unnecessarily magnified with regards to recent Communications Workers of America’s (CWA) report entitled “Why Shipping Call Center Jobs Overseas Hurts Us Back Home”. Human behavior of taking an issue an...

Competitiveness & Innovative Capacity of the US

The recent COMPETES study is an interesting but an important initiative to better understand the United States’ standing involving global competitiveness. Arm chair critics would suggest that the outcome is obvious. What is overlooked i...

A look at Call Center & Consumer Protection Bill

Election year promises are not all that rare. Whether making a statement on how to solve a specific problem to running counter to unpopular topics (like outsourcing) candidates pull out all the stops to win votes. The “Call Center & Consumer...

Man with the winning hand: Kartik kilachand

By Shoba Montague A“product picker” is a term used by Silicon Valley venture capitalists for a person who has the keen ability to pick a product or service that will launch or propel a company. Often times hundred...

Brown County saving money by outsourcing inmate transfers

Sheriff's departments throughout Wisconsin are saving thousands of dollars by having private operators transport suspects to their home counties to face charges. For more, CLICK HERE ...

US Federal bill set to hit Indian BPO

A bipartisan bill has been tabled in the US House of Representatives to make companies that move call centres overseas ineligible for grants or guaranteed loans from the federal government, a move aimed at stemming the tide of jobs ...

Outsourced call centres pose a serious security threat

Outsourced call centres pose a serious security threat, according to a new report issued late last week from the Communications Workers of America. The report, titled “Why Shipping Call Centre Jobs Overseas Hurts Us Back Home,” cites several e...

Now terrorists look into outsourcing model

Terrorists will increasingly act like modern day multinational firms outsourcing mass atrocity attacks, a top military expert has warned, according to Belfast Telegraph. Senior American military strategist Philip Bobbit has offered a chilling ...

Small-business owners still reluctant to outsource

Canadian small business owners would rather fiddle with technology than hire help, even if they realise they’re hopelessly under qualified, a report has found. Thirty-eight per cent of owners would prefer to stop wasting time on complicated ...

Recovery Chronicles: Predictions for 2011

By Deepak Bharathan As the United States shifts gears to recovery mode, unemployment still hovers around 10%, which makes the current recovery markedly different from earlier recoveries.          ...

Cemetery workers protest

Landscapers at the Bronx cemetery, where jazz legends like Celia Cruz, Miles Davis and Duke Ellington are buried protested recently against management's plan to contract their jobs out to a private landscaping firm if a new labour deal could not b...

Elizabeth Arden in procurement deal

International beauty products firm Elizabeth Arden has signed an agreement with procurement outsourcing specialist ICG Commerce in a bid to improve efficiency. The move comes after several other companies, notably Kimberly-Clark, Chiquita and ...

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