Region

India

Call centre with a heart

EuroAble, India’s first contact centre operated exclusively by people with special needs has been set up in association with the National Society for Equal Opportunities for the Handicapped (NASEOH). The centre will initially provide employm...

Connecticut may bar LPO

Legal process outsourcing (LPO) firm Copal Partners is planning to ramp up its India headcount by another 200-300 by the end of this year, even as State Representative Patricia Dillion of Connecticut has proposed a legislation to bar law firms fro...

India, China & Malaysia top At Kearney survey again

India is the favourite back-office of the world according to global management consulting firm AT Kearney’s ranking of the best outsourcing destinations. The top three slots in AT Kearney’s 2011 Global Services Location Index (GSLI) are oc...

Avinash Vashistha gets Accenture India top job

Accenture recently appointed Avinash Vashistha (pix) country managing director for India. Vashistha has also been appointed co-chairman of India, along with Harsh Manglik. Vashistha, 49, joins Accenture from Tholons, a global strategic ad...

Bharti, IBM finalise outsourcing deal

Indian telecoms giant Bharti Airtel has finalised a 10-year outsourcing agreement with IBM, to deliver mobile Internet services across the African continent. IBM will consolidate and transform 16 different IT environments across Bharti's Afric...

Aruna Jayanthi named CEO of Capgemini India

French consulting, technology and outsourcing services firm Capgemini has elevated three of its Indian senior executives. Aruna Jayanthi has been appointed as the CEO of India. She was earlier the global delivery officer for Capgemini Outsourc...

Unions protest loss of sanitation jobs

The recent government resolution to outsource services for maintaining cleanliness at government hospitals has earned the wrath of workers' unions across the Indian state of Maharashtra, Times of Indiareported. The unions have decided to stage...

Indian prisoners jump on bandwagon

A high-security prison in India is launching an innovative scheme to turn convicts into "outsourcing providers" for local firms and eventually, it is hoped, international clients. The scheme is in its early stages, with prisoners in the Charla...

Data security, client privacy biggest challenge for Indian BPOs

The biggest challenge currently facing the Indian BPO industry is addressing the data security and privacy governance of their clients, however most Indian companies have already embraced the processes required to deliver secure outsourcing servic...

India’s call centre industry loses market share

WITH increasing competition from the Philippines, India’s domination of over a decade as the outsourced customer services hub for American businesses is declining. Although somewhat slow initially; strong support from the government and an a...

Global sourcing: Moving out of election debate

By Deepali Sathe Over the last decade, the outsourcing industry emerged, and made its presence felt, and how? Starting as a purely cost and labour arbitrage measure, it has now evolved into the most debat...

India-US to resolve issues before Obama visit

India and the US have pledged to work together to boost trade ties while increasing efforts to resolve several issues of concern, including visa and outsourcing issues, before President Barack Obama’s historic visit to the South Asian nation in ...

IBM flies with Jet Airways

IBM has won a ten-year, US$62 million IT outsourcing deal from Jet Airways. It is the first “total outsourcing deal” in Indian aviation, says IBM. IBM will provide technology solutions to transform the airline’s business areas such as ai...

Crisil to acquire Pipal Research to boost position in KPO segment

The Credit Rating and Information Services of India Ltd (Crisil) has decided to acquire US-based knowledge process outsourcing company, Pipal Research Corporation for US$12.75 million. Crisil has already signed a pact to purchase the Pipal bus...

NASSCOM signs MOU with Delhi University

India's National Association of Software and Services Companies (NASSCOM) and Delhi University has signed a Memorandum of Understanding for the launch of the Global Business Foundation Skills course. The programme that has been designed b...

«      1   |   2   |   3