Region

India

Shared Services & Outsourcing Week India, 4 -5 December 2012, Delhi-NCR

In the past 12 months, the shared services & BPO sector in India has witnessed: Global Captive (In-house) Centres evolving into Centres of Excellence, enabling end-to-end processes and generating insights through data analytics O...

Insight: Bangalore avoids being Bangalored

Bangalore was always touted the Silicon Valley of the East, so it comes as no surprise that the city and its entrepreneurs – for long who have endeavored at being at the forefront of new-age industries, driven principally by the success with out...

Tit-for-tat: India takes US visa fee hike to WTO

This surely seems like a “tit-for-tat” action more likely. USA complains to the WTO on India’s ban on poultry/ egg imports, while India complains on USA’s restrictive policy with immigrant labor. While I don’t see these two are comp...

US bill to curb voice-based outsourcing: Effect on India

First and foremost the bill introduced in the US House of Representatives aims to curb shift-out of “contact centre” processes from the US to India and other locations. These processes don’t comprise the length and breadth of the outsourcing...

A tete-a-tete with Mohan Kannegal

Mohan Kannegal is Co-founder and Director of Merittrac Services, one of India’s largest skills assessment company. Working closely with institutes of higher learning (iHL), Industry and Government since 2000 has given Mohan insight into what com...

Is India really China’s nightmare and America’s dream?

Since 2008, bookshelves around the world have been swamped with books about the rise of both China and India. There have also been a few books where authors took the responsibility of distilling “comparative” perspectives with respect to doing...

Indian vendors plan to reduce onsite work by up to 5%

India's top outsourcing firms plan to reduce the amount of work performed onsite by their staff travelling on temporary visas in the US, as they battle increased immigration scrutiny and push harder to increase profitability by shipping more work ...

Regulator\'s concern over outsourcing

If cost efficiency is the mantra of the modern business, outsourcing is the name of the game. The flip side of ‘outsourcing', however, is a cause for concern. Not surprisingly, the Securities and Exchange Board of India (SEBI) has decided to hol...

The world’s eyes are on India’s next move in advancing shared services and outsourcing

SINGAPORE, 15 Sept, 2011 /PRNewswire-Asia/ -- India faces a new challenge in the wake of the global economic shake-up. Put simply, it must re-invent it’s itself to retain pole position on the captive and BPO/ITO landscape in the face of growing ...

Transforming rural poverty through outsourcing

Three hundred million people live below the poverty line in India. A majority of them are unable to read and write. Though this looks like an enormous problem, it also forms a huge opportunity – a market probably never tapped methodically b...

Bangalore to lose IT capital tag

Bangalore, the IT capital of India seems to be close to losing that tag, says a survey. A survey undertaken by Associated Chambers of Commerce and Industry of India (Assocham), warning of this imminent threat, says the status would soon b...

RR Donnelly opens third facility in Sri Lanka

The Sri Lankan Business Process Outsourcing (BPO) industry that faced a setback due to the civil war, is now surging ahead, according to Devapriya Perera – Senior VP of RR Donnelly’s Global Outsourcing Asia Operations. The Company lau...

Indian BPO market to grow 23.2%: Gartner

The business process outsourcing (BPO) market in India will expand by 23.2% in 2011 to reach a size of US$1.4 billion, compared to US$1.1 billion a year ago, a study by global IT research firm Gartner said. "Changing demographics, increasing a...

Now, Mumbai gangs outsource killings

Gangs in Mumbai have started outsourcing their operations for killings and extortions as they are finding it increasingly difficult to find new recruits. Such gangs include those run by the feared four-some of Chhota Rajan, Kumar Pillai, Ravi Puja...

Genpact gets Headstrong

Outsourcing giant Genpact has signed an agreement to acquire consulting and IT services firm Headstrong Corporation – headed by former HCL co-founder Arjun Malhotra – for a cash consideration of US$550 million. The transaction is being fun...

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