Region

Asia Pacific

HR Transformation & Shared Services Asia 2015

Conference Dates: 10 - 11 March, 2015 Venue:  Amara Sanctuary Resort Sentosa, Singapore URL:  http://bit.ly/1AgcyEQ BROCHURE: http://bit.ly/13LSIFG REGIS...

6th Annual Contact Centres Asia

30 - 31 March, 2015 – Kuala Lumpur, Malaysia Creating a 360 Degree Strategy for Exceptional Contact Centre Performance Join your industry colleagues at the 6th Annual Contact Centres Asia to ensure you are at the forefront of Contact C...

Singapore’s Samsung Tech Hub Offers Training

Singapore has opened the island’s new ITE-Samsung Tech Hub. It aims to prepare Institute of Technical Education (ITE) students in relevant courses for careers in the customer service industry among others. The Tech Hub, located at ITE Colleg...

Shot In The Arm For Filipino Nurses

Philippine politician Roman Romulo has urged local nurses looking for work to consider clinical service and medical coding jobs in the BPO sector. Nurses employed in the healthcare information outsourcing sector may even receive a higher pay d...

Aussies Pick Smartphone Over TV

A majority of Australians would rather go without television than their smartphone, while the number of users using their mobile phone for just calls and SMS has fallen to just 9%, according to a new survey. The “Australian Mobile Phone Life...

A Conversationwith Sudhir Agarwal

Outsourcing Magazine speaks to Aegis Limited’s CEO (Far East) & President (Global Strategy) in Kuala Lumpur on his company’s growing presence in the region Can you share a brief history of Aegis with us?

5th Score+ Acceleration Event

Spurring strategic growth through corridors and service transformation By Jamilah Lim The 5th instalment of the Score+ Acceleration Event continued on a positive trajectory as our speakers presented on shi...

Cloud, Data Analytics Top Regional Priorities

Cloud computing and data analytics have become the top two priorities for regional CIOs, according to new research by Hitachi Data Systems (HDS). Meanwhile, IT software, the top priority for the past twelve months, has now dropped down to fourth p...

Asian Contact Centre IT Investments Set To Grow

While the growth of the Asian contact centre market has fueled growth in customer service IT investment, some organisations are still holding off on investments due to global economic concerns, according to new research by Frost & Sullivan. ...

Australia: More Cios In Core Management Roles

More than 60% of chief information officers in Australia are members of executive management compared with 50% globally, reveals Harvey Nash CIO Survey 2014. When it comes to reporting-relationships, 44% of CIOs in Australia report to the chie...

Bank-Ing On Philippines

Dutch financial giant ING reportedly planning to make the Philippines its premier business processing hub in Asia. ING has unveiled a rapid expansion program that seeks to harness the country’s vast pool of young, educated and English-speaki...

Aussie Smes Remain Competitive

Small business owners in Australia are implementing a raft of new strategies to ensure they remain competitive – testament to their resilience and tenacity. These include: 41%: Investing in an online or social presence 29%: Price d...

The BPO & SME Tango

The Business Process Outsourcing (BPO) industry is seeing a paradigm shift in its processes and outlook. What was once an industry dominated by big vendors and buyers, new trends amongst Small and Medium Enterprises (SMEs) are emerging and...

Pikom announces new CEO and Council 2014/15

PIKOM, the National ICT Association of Malaysia, today held its 28th Annual General Meeting (AGM) at The Royale Chulan Damansara to announce its new Chief Executive Officer and Council 2014/15 to support the association in achieving stronger growt...

Outsourcing Malaysia, Setia Haruman and i2M Ventures Form Institutional Partnership to Boost Local Sourcing Industry

Outsourcing Malaysia (OM), an initiative under PIKOM, together with Setia Haruman Sdn Bhd and i2M Ventures Sdn Bhd (i2M) formed an Institutional Partnership at the Smart Sourcing Summit 2014. The Institutional Partnership is expected to increase t...

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