Region

Global Perspective

The Transition

Moving from Staff Augmentation Model to Managed Services Model By Atul Vashistha Services globalisation has created new opportunities for companies to manage their internal and client service requirements. A typical model ...

Big Data Framework: An Overview

By Ramachandran Ramasamy As data history cites, Big Data is not a new phenomenon. It started 70 years ago when first attempts were made to quantify the growth rate in the volume of data or what has popularly been known as the ...

New CEO To Lead Malaysia’s Mdec

Datuk Yasmin Mahmood has been appointed the new chief executive officer (CEO) of the Multimedia Development Corporation (MDeC) effective Sept 15, the agency announced. Prior to this, she had held leadership positions as executive director of Y...

Honduran Foray By Convergys

Convergys, which has expanded rapidly across Latin America through its recent acquisition of Stream Global Services, is looking to bolster its operations in Honduras by adding hundreds of employees to its workforce. The Cincinnati, Ohio-based ...

Big Data Analytics

Creating order out of chaos to harness the unbridled potential of worthy information By Jamilah Lim & Simon Vella Data – two syllables, four letters. But its humble sounding name belies a potential and implicatio...

Survey: Cios Unperturbed By ITO Onslaught

More than 75% of IT executives in the United States believe that their respective company’s decision to outsource IT components will have no negative bearing on their careers. This was one of the findings of a recent survey of 1,014 IT execu...

‘MENARA AIMS’ Is The New Name For Aik Hua Building

Renaming reinforces AIMS' service and business longevity as Malaysia's premier data centre; AIMS revenue grows 11 percent in 2nd quarter KUALA LUMPUR, 22 September 2014 – AIMS Group, Southeast Asia’s leading carr...

Systematic Innovation

Five steps to succeed By Aditya Bhalla There is still a lot of confusion when it comes to the subject of Innovation and that perhaps explains the numerous failed attempts to innovate. Let us consider some of the areas ...

6th PIKOM Leadership Summit Outlined Key ICT Areas For Nation’s Development

‘Internet of Things (IoT)’ is identified as Malaysia’s newest economy revenue driver for ICT sector Kuala Lumpur, 17 September 2014 – PIKOM, the National ICT Association of Malaysia and the ‘Voice of the ICT Industry...

Extinction of Call Centre Jobs

By Martin Conboy Earlier I wrote a story about Robot Process Automation (published in the last issue of this magazine), that is, the next wave of innovation and how it will dramatically change the way business and BPO service ...

Big Data … Big Opportunities

By Jerry E Durant By every definition “Big Data” represents the collection of both structured and unstructured datasets that are so large that they cannot easily be utilised. From this fuzzy description I found that it was...

Maturity Mayhem & its Unintended Consequences

By Bobby Varanasi The headline here invokes some questions indeed – principally that of how maturity causes mayhem when it is generally accepted that maturity reflects wisdom and peace, not chaos. In most human interactions ...

Data, Data, Everywhere …Not A Drop Of Insight

By Arun Jethmalani These days it appears next to impossible to ignore big data and analytics. Big data is the next big thing, and analytics will provide answers to all our problems. When we’re stumped, big data will tell us...

I Am Robot

Will Robotic Process Automation revolutionise the BPO industry? By Martin Conboy The next big thing predicted for the BPO industry in 2014 is Robotic Process Automation or RPA. Robotic Process Automation is the next wave o...

Building Resilient ICT Ecosystems

By Bobby Varanasi Developing and emerging nations globally are struggling to contend with the fast-paced changes technology and communication channels have wrought upon us. Coupled with significant demographic shifts within na...

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