Region

Global Perspective

Survey: Cios Unperturbed By ITO Onslaught

More than 75% of IT executives in the United States believe that their respective company’s decision to outsource IT components will have no negative bearing on their careers. This was one of the findings of a recent survey of 1,014 IT execu...

‘MENARA AIMS’ Is The New Name For Aik Hua Building

Renaming reinforces AIMS' service and business longevity as Malaysia's premier data centre; AIMS revenue grows 11 percent in 2nd quarter KUALA LUMPUR, 22 September 2014 – AIMS Group, Southeast Asia’s leading carr...

Systematic Innovation

Five steps to succeed By Aditya Bhalla There is still a lot of confusion when it comes to the subject of Innovation and that perhaps explains the numerous failed attempts to innovate. Let us consider some of the areas ...

6th PIKOM Leadership Summit Outlined Key ICT Areas For Nation’s Development

‘Internet of Things (IoT)’ is identified as Malaysia’s newest economy revenue driver for ICT sector Kuala Lumpur, 17 September 2014 – PIKOM, the National ICT Association of Malaysia and the ‘Voice of the ICT Industry...

Extinction of Call Centre Jobs

By Martin Conboy Earlier I wrote a story about Robot Process Automation (published in the last issue of this magazine), that is, the next wave of innovation and how it will dramatically change the way business and BPO service ...

Big Data … Big Opportunities

By Jerry E Durant By every definition “Big Data” represents the collection of both structured and unstructured datasets that are so large that they cannot easily be utilised. From this fuzzy description I found that it was...

Maturity Mayhem & its Unintended Consequences

By Bobby Varanasi The headline here invokes some questions indeed – principally that of how maturity causes mayhem when it is generally accepted that maturity reflects wisdom and peace, not chaos. In most human interactions ...

Data, Data, Everywhere …Not A Drop Of Insight

By Arun Jethmalani These days it appears next to impossible to ignore big data and analytics. Big data is the next big thing, and analytics will provide answers to all our problems. When we’re stumped, big data will tell us...

I Am Robot

Will Robotic Process Automation revolutionise the BPO industry? By Martin Conboy The next big thing predicted for the BPO industry in 2014 is Robotic Process Automation or RPA. Robotic Process Automation is the next wave o...

Building Resilient ICT Ecosystems

By Bobby Varanasi Developing and emerging nations globally are struggling to contend with the fast-paced changes technology and communication channels have wrought upon us. Coupled with significant demographic shifts within na...

VADS: Driving Continuous Improvement Through Lean Six Sigma

Lean Six Sigma is a synergised concept of Lean and Six Sigma that results in the elimination of waste (classified as Defects, Overproduction, Transportation, Waiting, Inventory, Motion and Overprocessing) and long-term defect level below 3.4 defec...

Russian Hackers May Have Your Email Passwords

A Russian crime ring has amassed the largest known collection of stolen Internet credentials, including 1.2 billion user name and password combinations and more than 500 million email addresses, security researchers say. The records, discovere...

Business Simplified: Removing Financial Process Complexity

As a global market leader in the realm of Accounts Payable (AP) and Document Process Automation,  ReadSoft specialises in automating all paper and request-driven processes for medium to large enterprises and Shared Service Centres (SSCs). Rea...

Why Chief Digital Officers Should Imagine Talent Without Borders

At the core of today’s digital landscape are 2.5 billion internet users, 1.9 billion active social network users, and 6.5 billion mobile phone users. With existing digital channels growing in popularity and new channels emerging constantly, buil...

Cloud: How To Do It The Right Way

By Deepak Bharathan Cloud. That’s the answer. If you are a leader in the technology area of your company, you have heard this many times. Suppliers, service providers and analysts have all pitched for the Cloud. Lower costs,...

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