Region

Global Perspective

Robots & Automation

The next wave of transformation in global services By Alan Hanson There has been much discussion and debate about robotics, the emergence of autonomics and their impact on Global Sourcing. Will robots rend...

The Big Malaysian Journey: The Progress Of Big Data Analytics

By Jamilah Lim Big Data is a term to describe the exponential growth and availability of data, both structured and unstructured. It is characterised by the Three Vs – Volume, Velocity, and Variety, all of which are at levels...

Integrated Customer Service Department For Alibaba

Chinese e-commerce giant Alibaba has set up a unified customer service department by integrating the customer service units of various platforms. The new department, set up in June, was formed in line with Alibaba’s policy of putting custome...

The Importance Of Marketing, Branding And Communications

Why offshore providers should be concerned Marketing and branding challenges with outsourcing providers is a complicated topic, and has puzzled many savvy business professionals in the industry for some time. Aforementioned ef...

Every BPO Provider Needs A Good SMAC

By Martin Conboy Current trends in Corporate IT have caused enterprises across industries to rethink their digital strategies. The second generation of Silicon Valley innovators and the rise of disruptive technologies have...

HR Transformation & Shared Services Malaysia

Event Name:  HR Transformation & Shared Services Malaysia Conference Dates: 27 – 28 January, 2015 Venue: Grand Millennium Kuala Lumpur, Malaysia URL:  http:/...

Innovation & Its Dance With Modernity

By Bobby Varanasi The (accidental) discovery of an opportunity – to change year-date permissions as a run-up to the second millennium – opened up the technology world to anyone who could provision technically competent lab...

It Takes A Village And Marketplace To Raise A Child

Ask any parent raising kids in today’s fast-paced society and chances are they would agree that there are only so many hours in the day. Recognising a need for help, many businesses now offer traditional caregiving services ranging from planning...

Stuck in the Middle with You!

The vital role of middle management By Martin Conboy An ongoing concern for the BPO and Outsourcing industry, whether that’s in India, the Philippines, South Africa, Malaysia or whereever, is the supply of competent and ...

3rd Score+ Acceleration Event

Going Global: Is it a pipe dream? The third edition of the MSC Malaysia Score+ Acceleration Programme event series maintained its momentum to provide a solid platform for the Malaysian Shared Services & Outsourcing fraternity to gather and...

The Transition

Moving from Staff Augmentation Model to Managed Services Model By Atul Vashistha Services globalisation has created new opportunities for companies to manage their internal and client service requirements. A typical model ...

Big Data Framework: An Overview

By Ramachandran Ramasamy As data history cites, Big Data is not a new phenomenon. It started 70 years ago when first attempts were made to quantify the growth rate in the volume of data or what has popularly been known as the ...

New CEO To Lead Malaysia’s Mdec

Datuk Yasmin Mahmood has been appointed the new chief executive officer (CEO) of the Multimedia Development Corporation (MDeC) effective Sept 15, the agency announced. Prior to this, she had held leadership positions as executive director of Y...

Honduran Foray By Convergys

Convergys, which has expanded rapidly across Latin America through its recent acquisition of Stream Global Services, is looking to bolster its operations in Honduras by adding hundreds of employees to its workforce. The Cincinnati, Ohio-based ...

Big Data Analytics

Creating order out of chaos to harness the unbridled potential of worthy information By Jamilah Lim & Simon Vella Data – two syllables, four letters. But its humble sounding name belies a potential and implicatio...

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