Region

Global Perspective

Big Data ‘Centre of Gravity’ Moving to Cloud

As practitioners of big data analytics seek to bring computing power closer to the data rather than the other way around, the cloud is emerging as the preferred platform for increasingly sophisticated data crunching by more industries adopting big...

Finding And Keeping The Best

By Mark Atterby Regardless of the location, most BPO providers face significant challenges in finding and keeping quality staff. Maybe not much of a concern when BPO was purely about labour arbitrage – you can bring people i...

It’s About The Talent!

Business Process Outsourcing and Continuous Improvement By Martin Conboy These days, Business Process Outsourcing (BPO) is no longer about reducing costs through labour arbitrage, but adding value through ...

Call To Conscience: Impact Sourcing

By Pumela Salela We need to be reminded that the Business of business is the creation of value economically, socially, technologically, environmentally, and politically. Economically, business aims to create profits. It ai...

More Healthcare Providers Outsourcing RCM Services

Driven by pressure from changing value-based payment models, healthcare providers are increasingly outsourcing revenue cycle management (RCM) services, according to industry research house Black Book. Black Book predicts the market for RCM out...

Robots & Automation

The next wave of transformation in global services By Alan Hanson There has been much discussion and debate about robotics, the emergence of autonomics and their impact on Global Sourcing. Will robots rend...

The Big Malaysian Journey: The Progress Of Big Data Analytics

By Jamilah Lim Big Data is a term to describe the exponential growth and availability of data, both structured and unstructured. It is characterised by the Three Vs – Volume, Velocity, and Variety, all of which are at levels...

Integrated Customer Service Department For Alibaba

Chinese e-commerce giant Alibaba has set up a unified customer service department by integrating the customer service units of various platforms. The new department, set up in June, was formed in line with Alibaba’s policy of putting custome...

The Importance Of Marketing, Branding And Communications

Why offshore providers should be concerned Marketing and branding challenges with outsourcing providers is a complicated topic, and has puzzled many savvy business professionals in the industry for some time. Aforementioned ef...

Every BPO Provider Needs A Good SMAC

By Martin Conboy Current trends in Corporate IT have caused enterprises across industries to rethink their digital strategies. The second generation of Silicon Valley innovators and the rise of disruptive technologies have...

HR Transformation & Shared Services Malaysia

Event Name:  HR Transformation & Shared Services Malaysia Conference Dates: 27 – 28 January, 2015 Venue: Grand Millennium Kuala Lumpur, Malaysia URL:  http:/...

Innovation & Its Dance With Modernity

By Bobby Varanasi The (accidental) discovery of an opportunity – to change year-date permissions as a run-up to the second millennium – opened up the technology world to anyone who could provision technically competent lab...

It Takes A Village And Marketplace To Raise A Child

Ask any parent raising kids in today’s fast-paced society and chances are they would agree that there are only so many hours in the day. Recognising a need for help, many businesses now offer traditional caregiving services ranging from planning...

Stuck in the Middle with You!

The vital role of middle management By Martin Conboy An ongoing concern for the BPO and Outsourcing industry, whether that’s in India, the Philippines, South Africa, Malaysia or whereever, is the supply of competent and ...

3rd Score+ Acceleration Event

Going Global: Is it a pipe dream? The third edition of the MSC Malaysia Score+ Acceleration Programme event series maintained its momentum to provide a solid platform for the Malaysian Shared Services & Outsourcing fraternity to gather and...

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