Region

Global Perspective

Tapping the Source: Acquire the Offshore Advantage

By Scott Stavretis In the past few years, offshoring has gained increased traction among businesses worldwide that discovered that cost savings and skill upgrades can be realised by sending certain functions abroad. The succes...

An Issue of Control

By Dr ArLyne Diamond Whether Outsourcing, Managing, Teaching or Parenting – the issue of control, how much, how little, when and where to let go is one of the most critical questions plaguing the person in the position of le...

Oracle to Hire 1,000 New Regional Sales Staff

Customer service IT giant Oracle says it will hire 1,000 new sales staff across the Asia-Pacific region in a bid to create more business for its cloud computing operations. Its group vice-president for strategy and sales development in APAC, S...

Aussies Need to Adapt for Offshoring: Manpower CEO

Manpower Group CEO, Jonas Prising says more offshoring of Australian jobs is inevitable as local businesses compete with cheaper overseas labour. Prising said Australians needed to better embrace the global nature of the workplace. “You cann...

IT Sourcing is Not Just An IT Issue

By Deepak Bharathan As an organisational leader you have probably had the opportunity to be involved in a technology sourcing exercise at some point. See how much of the following process seems familiar: “IT leadership c...

Third Party Oversight!

By Christine Ferrusi Ross & Atul Vashistha The rise in the use of global sourcing and global business services has been dramatic, exponentially increasing the potential benefits both for the businesses using those services...

Accents Have Impact on Customer Experience: Study

University of Adelaide marketing researcher Dr Sally Rao Hill says new research shows the accent of a service employee can have an impact on the customer’s experience. Rao Hill, from the University’s Business School, conducted the first re...

Where Do We Really Stand on Data Centre Information Management?

By Jerry E Durant The term and the notion of a so-called data centre grew from the early days of electronic data processing (EDP) where a company or entity would have a single point of servicing. Often it had to be centralised...

Caterpillar Leans on Data Analytics

The mining and equipment giant Caterpillar recently announced the formation of a new division, Analytics & Innovation (AI), in order to exploit the growing importance of data analytics. The division will be led by its Vice President, Greg Foll...

Global Sourcing & Tryst with Growth

Case for Three Parallels By Bobby Varanasi Two models have become the most popular outsourcing models prevalent globally today – shared services, and third-party provisioning, alongside a range of other models across the...

Big Data ‘Centre of Gravity’ Moving to Cloud

As practitioners of big data analytics seek to bring computing power closer to the data rather than the other way around, the cloud is emerging as the preferred platform for increasingly sophisticated data crunching by more industries adopting big...

Finding And Keeping The Best

By Mark Atterby Regardless of the location, most BPO providers face significant challenges in finding and keeping quality staff. Maybe not much of a concern when BPO was purely about labour arbitrage – you can bring people i...

It’s About The Talent!

Business Process Outsourcing and Continuous Improvement By Martin Conboy These days, Business Process Outsourcing (BPO) is no longer about reducing costs through labour arbitrage, but adding value through ...

Call To Conscience: Impact Sourcing

By Pumela Salela We need to be reminded that the Business of business is the creation of value economically, socially, technologically, environmentally, and politically. Economically, business aims to create profits. It ai...

More Healthcare Providers Outsourcing RCM Services

Driven by pressure from changing value-based payment models, healthcare providers are increasingly outsourcing revenue cycle management (RCM) services, according to industry research house Black Book. Black Book predicts the market for RCM out...

[1]      «      1   |   2   |   3   |   4   |   5      »      [18]