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Global Perspective

Aon, Hewitt Associates stockholders OK deal

The US$4.9billion sale of HR specialist Hewitt Associates to Aon was approved by the shareholders of both companies on Sept 20. The buyout is still subject to regulatory approvals. The cash and stock deal, first announced July 12, is expected ...

Living colours: Similarities and differences in workplace

By Dr Arlyne Diamond I had inner the other night with an interesting couple, both of whom have travelled the world on business. They were: M as a CEO and his wife E as first a salesperson and later a VC. Our conversation range...

Easy mistakes to make when embracing LPO

By Danny Ertel Legal Process outsourcing (LPO) is a reality. Legal work is starting to move from law firms to LPO providers around the world. There are those who prophesise the end of (large) law firms and those who are just as certain th...

Medical devices outsourcing market set to touch US$42.6b

Medical device manufacturers at all stages are face mounting pressures to reduce costs, increase margins, while still delivering product advancements, superior quality, and excellent customer service. Primary drivers for medical device outsour...

Cloudy future in store

Sales of cloud services are expected to jump 16.6% to $68.3 billion this year and more than double to US$148.8 billion by 2014, according to a new study from researcher Gartner called “Forecast: Public Cloud Services, Worldwide and Regions, Indu...

Global engineering R&D market takes flight

A new study has found that the global market for Engineering Research & Development (ER&D) services sourcing has defied the economic downturn. Demand from sectors including computing systems, medical devices, energy, and infrastructure is ...

Wipro and Microsoft ink legal deal

The BPO division of Wipro Technologies will provide legal process outsourcing (LPO) to Microsoft’s vast intellectual property (IP) portfolio. In July 2008, Wipro began providing US Patent and Trademark filing and docketing services to Microso...

Further growth for IT outsourcing

A new poll has predicted that more companies will start to use IT outsourcing in the coming years. Research carried out by services company PricewaterhouseCoopers (PwC) asked 514 outsourcing providers in 50 countries about how they expect the ...

Challenging times for data centres

Symantec Corp recently released the findings of its 2008 State of the Data Centre report. The second annual study found that data centre managers are caught between two conflicting goals – more demanding user expectations and higher levels of pe...

A New Year ray of hope

Dr Alan G. Downe Economic recovery. The phrase sounds pretty darn nice, doesn’t it? And after the horrible year that just ended, there’s probably not an outsourcing person around who hasn’t included it as an item on thei...

Outsourcing trends for this year

Companies will return to using outsourcing to recapture innovation and provide flexibility in 2010, versus simply saving money, but global economic uncertainty will continue to impact the industry, according to year-end predictions by the Internat...

How to implement Change effectively

By: Dr Wendell Jones A CEO announcement of a major change does not automatically mean that everyone will agree, fall in line, and help implement the changes. Senior management edicts in American companies are not enough to mak...

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