Global Perspective

7th Annual Contact Centres Asia Summit


Event Name:  7th Annual Contact Centres Asia Summit

Conference Dates: 1 – 2 March 2016

Venue:  Kuala Lumpur, Malaysia

Homepage URL:

Event Description:

“Transforming your contact centre to deliver exceptional customer & employee satisfaction”

With Contact Centres constantly evolving to meet the omni-channel environment demanded by customers, how do you balance efficiency, performance and costs while investing in the right technology and infrastructure required to success?

The Contact Centres Asia Summit 2016 held in Malaysia combines best practice sessions with discussion roundtables for problem solving, idea exchanges and debate on the hottest topics on contact centre and customer service in the region.

This is the premier event for peer-to-peer networking which gives you unlimited access to thought leaderships from industry movers and shakers both locally and regionally. With Functional roundtable discussions, deep-dive into pressing issues that are top of your agenda today.

Key Conference Themes for 2016


“The experience shared among the delegates was fantastic – it’s just like walking into a Contact Centre library”
Senior Manager, Ambank.