Press Releases

Customer Experience Management Asia 2013

July 8th 2013 - Monday

Asia’s top companies set to reveal customer experience strategies and its impact to profitability

Rare gathering of Asia’s top customer experience honchos representing various industries to tackle key issues related to big data, social media at Customer Experience Management Asia conference in Singapore

Recent studies reveal that over 2013-2020, Asia Pacific’s per capita annual disposable income is set to rise by 35.2% in real terms. Similarly, per capita consumer expenditure is expected to grow by 37.2%. This rising income level, in addition to the continuous increase of information exchange and competition will lead to increased customer expectation. Simply put, positive customer experience will translate to better performance and company profitability.

It is in this context that top companies from banking, telecom, utilities, insurance and transportation sectors, among others will gather at the coming Customer Experience Management Asia 2013. Happening on 2-3 October at the Amara Hotel in Singapore, this year’s theme focuses on building a customer-centric organization in today’s multi-channel environment.

High-level of speakers are confirmed to attend the conference including: Andrew Sidwell,Executive Director, Customer Experience and Improvement Program, DBS; Michael Mucci, Regional Operations Analyst, e-Bay; Vijay Venugopalan, Head of CRM and UC Practice, Asia Pacific, BT Global Services; Yoke Mei Au, Director (Operations),AXA Insurance Singapore Pte Ltd; Rimzie Ismail, Head of Customer Affairs & Service Initiatives, Dubai Airports; among others.

“At CEM Asia, you will discover Practical strategies for transforming your customer experience. Don’t miss out on networking and learning from CEM experts in the region,” says Uddalak Chatterjee, Deputy General Manager – Customer Service at Bharti Airtel.

Key topics that will be covered at Customer Experience Management Asia 2013 include:

  • Building customer centric organizations and using them to drive business
  • Excellence in branding and customer experience across various customer touch points
  • Implementing a holistic customer experience management framework
  • Capitalising on data analytics and big data

There are two scheduled post-conference workshops that many attendees will find useful in building up their own customer-centric organisations: Workshop A: Starting From Scratch: Building Customer Centric Capabilities, which will be facilitated by Louise Long, Head of Customer Experience, National Australia Bank (NAB). Workshop B: Effective Customer Journey Mapping to Ensure Positive ROI for CEM Initiatives to be facilitated by Alok Kumar, Chief Service Delivery Officer, Aircel Limited.

The Customer Experience Management Asia 2013 is organised by IQPC. To find out more information how you can attend this event, visit or call +65 6722 9388. You can also email

About IQPC:

IQPC provides business executives around the world with tailored practical conferences, large scale events, topical seminars and in-house training programs, keeping them up-to-date with industry trends, technological developments and the regulatory landscape. IQPC's large scale conferences are market leading “must attend” events for their respective industries.

IQPC produces more than 1,500 events annually around the world, and continues to grow. Founded in 1973, IQPC now has offices in major cities across six continents including: Berlin, Dubai, London, New York, Sao Paulo, Singapore, Stockholm, and Sydney. IQPC leverages a global research base of best practices to produce an unrivalled portfolio of conferences