News

Philippine IT-BPO Industry Now Employs 1% Of Population

Employment in the Philippine IT-BPO industry has already hit the one million mark, or 1% of the population, as an increasing number of foreign firms outsource work in the Philippines. Information Technology and Business Process Association of ...

New CEO To Lead Malaysia’s Mdec

Datuk Yasmin Mahmood has been appointed the new chief executive officer (CEO) of the Multimedia Development Corporation (MDeC) effective Sept 15, the agency announced. Prior to this, she had held leadership positions as executive director of Y...

Honduran Foray By Convergys

Convergys, which has expanded rapidly across Latin America through its recent acquisition of Stream Global Services, is looking to bolster its operations in Honduras by adding hundreds of employees to its workforce. The Cincinnati, Ohio-based ...

TNT Launches New Depot, Contact Centre In Melbourne

Express freight company TNT is building a new transport and logistics hub in Melbourne which will feature a new contact centre. The depot at Tullamarine is due for completion next July and will house 860 employees, including 55 contact centre ...

Flipkart To Outsource To Aegis In India

Singapore-owned e-commerce company Flipkart is in the process of signing a contact centre outsourcing deal with Indian outsourcer Aegis as it looks to cope with the increasing complexity and scale in its business. Flipkart, which operates pred...

Survey: Cios Unperturbed By ITO Onslaught

More than 75% of IT executives in the United States believe that their respective company’s decision to outsource IT components will have no negative bearing on their careers. This was one of the findings of a recent survey of 1,014 IT execu...

6th PIKOM Leadership Summit Outlined Key ICT Areas For Nation’s Development

‘Internet of Things (IoT)’ is identified as Malaysia’s newest economy revenue driver for ICT sector Kuala Lumpur, 17 September 2014 – PIKOM, the National ICT Association of Malaysia and the ‘Voice of the ICT Industry...

Tata-SIA Airlines Takes The Outsourcing Route

Tata-SIA Airlines Ltd, the joint venture (JV) between Tata Sons Ltd and Singapore Airlines Ltd, is pursuing an outsourcing model for its operations in India and has tied up with state-owned Air India Ltd to execute parts of the strategy before its...

Declare ITO Services, Says Bank Of Thailand

Financial institutions operating in Thailand are required to report their IT outsourcing services to the Bank of Thailand to enhance information and system securities as well as increase greater cost management efficiency, the Bangkok Post reporte...

New UK Deals Up 65% Year-On-Year To US$3.5b

The arvato Quarterly Outsourcing Index showed the increase was driven by public sector contracts, which made up £1.5 billion (US$2.5b) of spend in the period – a 168% year-on-year increase. However, the value of private sector deals dropped...

Two In Five Businesses Open To Outsourcing

New research from the Grant Thornton International Business Report (IBR) reveals that two in five business leaders globally either currently (or plan to) outsource back office processes. The cost savings and process efficiencies outsourcing can pr...

HCL Clinches US$400m Deal From Norwegian Bank

HCL Technologies has announced a US$400 million strategic engagement with Norwegian financial services group DNB Bank ASA to manage the latter’s IT infrastructure services and application operations in the country and key international locations...

NASSCOM Plans BPO Image Makeover

Indian industry body NASSCOM is about to embark on an “image makeover” for the country’s BPO sector, with attempts made to rebrand the industry and present it as a stable and career-oriented sector, the Indian Express reported. NASSCOM v...

Indian BPO Losing 70% Of Voice Business To Low Cost Rivals

India’s BPO industry is currently losing 70% of all incremental voice and contact centre business to competitors like the Philippines and countries in Eastern Europe, according to a new report. The Associated Chambers of Commerce and Industr...

Wipro Seals US$400m Contract With Takeda

India’s third largest software services company Wipro Ltd has signed a multi-year, US$400-million deal with Japan’s Takeda Pharmaceutical Company Ltd in a significant boost to the Bangalore-based firm as it attempts to touch US$1 billion in re...

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