Features

Opportunity Knocks With The Rise Of ASEAN Economic Zone

By Martin Conboy As the economic power of the world shifts towards Asia away from the traditional epicentres of Europe and the USA we will soon see the development of The ASEAN Economic Community (AEC). It is due to come into ...

Building Resilient ICT Ecosystems

By Bobby Varanasi Developing and emerging nations globally are struggling to contend with the fast-paced changes technology and communication channels have wrought upon us. Coupled with significant demographic shifts within na...

Hitachi Sunway Trains Sights on Data Centre Market

JV company makes a splash in SEA REGION with new acquisitions Hitachi Sunway Information Systems Sdn Bhd, a leading one-stop IT services and solutions provider in Southeast Asia (SEA), recently announced its latest corporate maneouver in a bid...

VADS: Driving Continuous Improvement Through Lean Six Sigma

Lean Six Sigma is a synergised concept of Lean and Six Sigma that results in the elimination of waste (classified as Defects, Overproduction, Transportation, Waiting, Inventory, Motion and Overprocessing) and long-term defect level below 3.4 defec...

Business Simplified: Removing Financial Process Complexity

As a global market leader in the realm of Accounts Payable (AP) and Document Process Automation,  ReadSoft specialises in automating all paper and request-driven processes for medium to large enterprises and Shared Service Centres (SSCs). Rea...

Why Chief Digital Officers Should Imagine Talent Without Borders

At the core of today’s digital landscape are 2.5 billion internet users, 1.9 billion active social network users, and 6.5 billion mobile phone users. With existing digital channels growing in popularity and new channels emerging constantly, buil...

Cloud: How To Do It The Right Way

By Deepak Bharathan Cloud. That’s the answer. If you are a leader in the technology area of your company, you have heard this many times. Suppliers, service providers and analysts have all pitched for the Cloud. Lower costs,...

Leadership Extraordinaire

When we distinguish between leading and managing, we often say leaders can manage and managers should also learn how to lead. But what do we really mean by those words? What is great leadership? By Dr ArLyne Diamond In my ...

The 2014 Asia-Pacific Outsourcing Summit

By Simon Vella Sept 23-24 Summit all set to delve into current trends & future outlook of sourcing industry in this region The sourcing industry has morphed significantly over the past two decades to what it represents...

Score+ Hits Bull’s Eye!

The rapid growth of the outsourcing industry in Malaysia brings new challenges to companies and professionals alike. Whilst some have been able to perform well and even excel in their operations, many struggle with various issues normally associat...

New BPO Payment Models

By Martin Conboy Everybody talks about and wants strategic outsourcing relationships that add value to the client organisation as well as to the provider. It’s strange then that the most common pricing model for BPO contract...

Business Ecosystems: Enablers Or Constricting?

By Bobby Varanasi The modern industrial world globally is quite comfortable with delving into the topic around the need for, and attendant benefits waiting to be derived from building and maintaining structured ecosystems that...

BPO Mergers: Dominance Or Desperation

By Jason Thurwanger Recently in the news was the announcement of the finalisation for the merger of two global BPO organisations.  Each of these industry “giants” possesses a large footprint in the Philippines. The in...

Do You Measure Customer Loyalty?

Customer is King – the raison d’être of every business. It is therefore imperative for all businesses to listen to their customers By Varsha Chitale Customer loyalty in particular is of immense value to any company. H...

Discover Value: Cause It Doesn’t Find Itself!

By Danny Ertel In many of today’s most important supplier relationships, customers are dissatisfied with the lack of ongoing improvements in quality, value and service. Contracts are negotiated and expectations are created, ...

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