Features

Cloud: How To Do It The Right Way

By Deepak Bharathan Cloud. That’s the answer. If you are a leader in the technology area of your company, you have heard this many times. Suppliers, service providers and analysts have all pitched for the Cloud. Lower costs,...

Leadership Extraordinaire

When we distinguish between leading and managing, we often say leaders can manage and managers should also learn how to lead. But what do we really mean by those words? What is great leadership? By Dr ArLyne Diamond In my ...

The 2014 Asia-Pacific Outsourcing Summit

By Simon Vella Sept 23-24 Summit all set to delve into current trends & future outlook of sourcing industry in this region The sourcing industry has morphed significantly over the past two decades to what it represents...

Score+ Hits Bull’s Eye!

The rapid growth of the outsourcing industry in Malaysia brings new challenges to companies and professionals alike. Whilst some have been able to perform well and even excel in their operations, many struggle with various issues normally associat...

New BPO Payment Models

By Martin Conboy Everybody talks about and wants strategic outsourcing relationships that add value to the client organisation as well as to the provider. It’s strange then that the most common pricing model for BPO contract...

Business Ecosystems: Enablers Or Constricting?

By Bobby Varanasi The modern industrial world globally is quite comfortable with delving into the topic around the need for, and attendant benefits waiting to be derived from building and maintaining structured ecosystems that...

BPO Mergers: Dominance Or Desperation

By Jason Thurwanger Recently in the news was the announcement of the finalisation for the merger of two global BPO organisations.  Each of these industry “giants” possesses a large footprint in the Philippines. The in...

Do You Measure Customer Loyalty?

Customer is King – the raison d’être of every business. It is therefore imperative for all businesses to listen to their customers By Varsha Chitale Customer loyalty in particular is of immense value to any company. H...

Discover Value: Cause It Doesn’t Find Itself!

By Danny Ertel In many of today’s most important supplier relationships, customers are dissatisfied with the lack of ongoing improvements in quality, value and service. Contracts are negotiated and expectations are created, ...

Customer Perception: One Size Does Not Fit All

Typically, in a Voice of Customer (VoC) study, marketers seek to understand customer perceptions across various parameters; typically pricing, brand, quality, after sales service, and so on. And at the end of the exercise, they want aggregated sco...

VADS Strengthens Its Foothold In Malaysia

VADS Berhad (VADS) is Malaysia’s leading Integrated Managed ICT/BPO Service Provider. Having grown from a joint venture between IBM Global Network Services and Telekom Malaysia Berhad (TM) in 1991, today they are a wholly owned subsidiary of TM;...

To Consolidate Or Not To Consolidate, That Is The Question

By Deepak Bharathan The CTO at a large company figured that his firm’s technology operations function – which covered maintenance, support and monitoring of the technology footprint of the organisation – was, as he put i...

Driving Maximum Value from Finance & Accounting Outsourcing Engagement

Finance and Accounting Outsourcing encompasses outsourcing a wide range of transaction and judgment intensive activities, ranging from Procure to Pay functions like Receipt and Scanning, Payments and Remittances, and Travel & Expense Claims, O...

Hitting the Right Chords: Viva La Mexicana

Mexico is slowly emerging as the outsourcing capital of Latin America.  Due its proximity to the US, it is expected to benefit from US corporations looking to near shore their outsourcing projects. Most of the focus is on IT outsourcing, with...

Philippines BPO Industry’s Resilience in the Face of Disaster

By Martin Conboy The extent of the recent disaster in the Philippines and its impact on so many people is too difficult to put into words. It was heart breaking to see what these poor unfortunate people have had to go through ...

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