Features

Systematic Innovation

Five steps to succeed By Aditya Bhalla There is still a lot of confusion when it comes to the subject of Innovation and that perhaps explains the numerous failed attempts to innovate. Let us consider some of the areas ...

Extinction of Call Centre Jobs

By Martin Conboy Earlier I wrote a story about Robot Process Automation (published in the last issue of this magazine), that is, the next wave of innovation and how it will dramatically change the way business and BPO service ...

VADS: Achieving Business Success Through Analytics

By Simon Vella VADS Berhad is one of Malaysia’s leading Managed ICT/BPO Service Provider and a subsidiary of Telekom Malaysia. VADS manages over 80 million customer interactions per year on behalf of its clients. The informa...

Big Data … Big Opportunities

By Jerry E Durant By every definition “Big Data” represents the collection of both structured and unstructured datasets that are so large that they cannot easily be utilised. From this fuzzy description I found that it was...

Maturity Mayhem & its Unintended Consequences

By Bobby Varanasi The headline here invokes some questions indeed – principally that of how maturity causes mayhem when it is generally accepted that maturity reflects wisdom and peace, not chaos. In most human interactions ...

Data, Data, Everywhere …Not A Drop Of Insight

By Arun Jethmalani These days it appears next to impossible to ignore big data and analytics. Big data is the next big thing, and analytics will provide answers to all our problems. When we’re stumped, big data will tell us...

Going Beyond Malaysian Shores

Score+ Acceleration Programme Event Series Following the success of this year’s first MSC Malaysia Score+ Acceleration Programme event series entitled “Bull’s Eye: How to Target the Domestic Market Effectively” that took place in May, ...

I Am Robot

Will Robotic Process Automation revolutionise the BPO industry? By Martin Conboy The next big thing predicted for the BPO industry in 2014 is Robotic Process Automation or RPA. Robotic Process Automation is the next wave o...

Malaysia: Emergence Of A New Outsourcing Destination

By Samanvay Sharma Recently when I was in Kuala Lumpur for one of my projects, I had a tryst with the developmental saga of Malaysia. Whether it was the infrastructure or the economic sentiment within industries, the country l...

Opportunity Knocks With The Rise Of ASEAN Economic Zone

By Martin Conboy As the economic power of the world shifts towards Asia away from the traditional epicentres of Europe and the USA we will soon see the development of The ASEAN Economic Community (AEC). It is due to come into ...

Building Resilient ICT Ecosystems

By Bobby Varanasi Developing and emerging nations globally are struggling to contend with the fast-paced changes technology and communication channels have wrought upon us. Coupled with significant demographic shifts within na...

Hitachi Sunway Trains Sights on Data Centre Market

JV company makes a splash in SEA REGION with new acquisitions Hitachi Sunway Information Systems Sdn Bhd, a leading one-stop IT services and solutions provider in Southeast Asia (SEA), recently announced its latest corporate maneouver in a bid...

VADS: Driving Continuous Improvement Through Lean Six Sigma

Lean Six Sigma is a synergised concept of Lean and Six Sigma that results in the elimination of waste (classified as Defects, Overproduction, Transportation, Waiting, Inventory, Motion and Overprocessing) and long-term defect level below 3.4 defec...

Business Simplified: Removing Financial Process Complexity

As a global market leader in the realm of Accounts Payable (AP) and Document Process Automation,  ReadSoft specialises in automating all paper and request-driven processes for medium to large enterprises and Shared Service Centres (SSCs). Rea...

Why Chief Digital Officers Should Imagine Talent Without Borders

At the core of today’s digital landscape are 2.5 billion internet users, 1.9 billion active social network users, and 6.5 billion mobile phone users. With existing digital channels growing in popularity and new channels emerging constantly, buil...

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