Features

Finding And Keeping The Best

By Mark Atterby Regardless of the location, most BPO providers face significant challenges in finding and keeping quality staff. Maybe not much of a concern when BPO was purely about labour arbitrage – you can bring people i...

A Conversationwith Sudhir Agarwal

Outsourcing Magazine speaks to Aegis Limited’s CEO (Far East) & President (Global Strategy) in Kuala Lumpur on his company’s growing presence in the region Can you share a brief history of Aegis with us?

5th Score+ Acceleration Event

Spurring strategic growth through corridors and service transformation By Jamilah Lim The 5th instalment of the Score+ Acceleration Event continued on a positive trajectory as our speakers presented on shi...

It’s About The Talent!

Business Process Outsourcing and Continuous Improvement By Martin Conboy These days, Business Process Outsourcing (BPO) is no longer about reducing costs through labour arbitrage, but adding value through ...

Cloud, Data Analytics Top Regional Priorities

Cloud computing and data analytics have become the top two priorities for regional CIOs, according to new research by Hitachi Data Systems (HDS). Meanwhile, IT software, the top priority for the past twelve months, has now dropped down to fourth p...

Call To Conscience: Impact Sourcing

By Pumela Salela We need to be reminded that the Business of business is the creation of value economically, socially, technologically, environmentally, and politically. Economically, business aims to create profits. It ai...

Robots & Automation

The next wave of transformation in global services By Alan Hanson There has been much discussion and debate about robotics, the emergence of autonomics and their impact on Global Sourcing. Will robots rend...

Asian Contact Centre IT Investments Set To Grow

While the growth of the Asian contact centre market has fueled growth in customer service IT investment, some organisations are still holding off on investments due to global economic concerns, according to new research by Frost & Sullivan. ...

The Big Malaysian Journey: The Progress Of Big Data Analytics

By Jamilah Lim Big Data is a term to describe the exponential growth and availability of data, both structured and unstructured. It is characterised by the Three Vs – Volume, Velocity, and Variety, all of which are at levels...

Australia: More Cios In Core Management Roles

More than 60% of chief information officers in Australia are members of executive management compared with 50% globally, reveals Harvey Nash CIO Survey 2014. When it comes to reporting-relationships, 44% of CIOs in Australia report to the chie...

The Importance Of Marketing, Branding And Communications

Why offshore providers should be concerned Marketing and branding challenges with outsourcing providers is a complicated topic, and has puzzled many savvy business professionals in the industry for some time. Aforementioned ef...

Every BPO Provider Needs A Good SMAC

By Martin Conboy Current trends in Corporate IT have caused enterprises across industries to rethink their digital strategies. The second generation of Silicon Valley innovators and the rise of disruptive technologies have...

Innovation & Its Dance With Modernity

By Bobby Varanasi The (accidental) discovery of an opportunity – to change year-date permissions as a run-up to the second millennium – opened up the technology world to anyone who could provision technically competent lab...

The BPO & SME Tango

The Business Process Outsourcing (BPO) industry is seeing a paradigm shift in its processes and outlook. What was once an industry dominated by big vendors and buyers, new trends amongst Small and Medium Enterprises (SMEs) are emerging and...

Past, Present & Future

By Dr ArLyne Diamond We must consider the world as our business community. Not only are we living in a global economy, we’re working with people from several generations and many cultures who hold a variety of beliefs. I...

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