Features

Robots & Automation

The next wave of transformation in global services By Alan Hanson There has been much discussion and debate about robotics, the emergence of autonomics and their impact on Global Sourcing. Will robots rend...

Asian Contact Centre IT Investments Set To Grow

While the growth of the Asian contact centre market has fueled growth in customer service IT investment, some organisations are still holding off on investments due to global economic concerns, according to new research by Frost & Sullivan. ...

The Big Malaysian Journey: The Progress Of Big Data Analytics

By Jamilah Lim Big Data is a term to describe the exponential growth and availability of data, both structured and unstructured. It is characterised by the Three Vs – Volume, Velocity, and Variety, all of which are at levels...

Australia: More Cios In Core Management Roles

More than 60% of chief information officers in Australia are members of executive management compared with 50% globally, reveals Harvey Nash CIO Survey 2014. When it comes to reporting-relationships, 44% of CIOs in Australia report to the chie...

The Importance Of Marketing, Branding And Communications

Why offshore providers should be concerned Marketing and branding challenges with outsourcing providers is a complicated topic, and has puzzled many savvy business professionals in the industry for some time. Aforementioned ef...

Every BPO Provider Needs A Good SMAC

By Martin Conboy Current trends in Corporate IT have caused enterprises across industries to rethink their digital strategies. The second generation of Silicon Valley innovators and the rise of disruptive technologies have...

Innovation & Its Dance With Modernity

By Bobby Varanasi The (accidental) discovery of an opportunity – to change year-date permissions as a run-up to the second millennium – opened up the technology world to anyone who could provision technically competent lab...

The BPO & SME Tango

The Business Process Outsourcing (BPO) industry is seeing a paradigm shift in its processes and outlook. What was once an industry dominated by big vendors and buyers, new trends amongst Small and Medium Enterprises (SMEs) are emerging and...

Past, Present & Future

By Dr ArLyne Diamond We must consider the world as our business community. Not only are we living in a global economy, we’re working with people from several generations and many cultures who hold a variety of beliefs. I...

Stuck in the Middle with You!

The vital role of middle management By Martin Conboy An ongoing concern for the BPO and Outsourcing industry, whether that’s in India, the Philippines, South Africa, Malaysia or whereever, is the supply of competent and ...

Two In Five Businesses Open To Outsourcing

New research from the Grant Thornton International Business Report (IBR) reveals that two in five business leaders globally either currently (or plan to) outsource back office processes. The cost savings and process efficiencies outsourcing can pr...

3rd Score+ Acceleration Event

Going Global: Is it a pipe dream? The third edition of the MSC Malaysia Score+ Acceleration Programme event series maintained its momentum to provide a solid platform for the Malaysian Shared Services & Outsourcing fraternity to gather and...

The Transition

Moving from Staff Augmentation Model to Managed Services Model By Atul Vashistha Services globalisation has created new opportunities for companies to manage their internal and client service requirements. A typical model ...

Big Data Framework: An Overview

By Ramachandran Ramasamy As data history cites, Big Data is not a new phenomenon. It started 70 years ago when first attempts were made to quantify the growth rate in the volume of data or what has popularly been known as the ...

Big Data Analytics

Creating order out of chaos to harness the unbridled potential of worthy information By Jamilah Lim & Simon Vella Data – two syllables, four letters. But its humble sounding name belies a potential and implicatio...

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