Features

SHORING UP STANDARDS AND CERTIFICATIONS IN THE SERVICES SECTOR

  Moving towards industry standards is increasingly becoming inevitable. For instance, in the world of information and communications technology, the standards have to ensure that computer products interact seamlessly. An example would be the...

Instrumental Leadership in Global Business Services

On a daily basis, we are exposed to topics of leadership. From the aisles of government to the offices of commerce, we seek leadership. Our pursuits call upon leaders of the past whose successes have given instantaneous acclaim for their profound ...

Evolution Of Automation From What It Was To What It Is

Automation is a very common term known across sectors today, yet it still remains among the big unknowns. Most people relate it to machines and its ability to replace human involvement at work. Terminologies such as robotic automation and artifici...

Have We forgotten About Management?

All the latest books, mine included, talk about leadership and describe it in many different glowing terms. In my book ‘Leading and Managing A Global Workforce’, I spend many pages talking about the role of leaders – basically saying that th...

Are Robots Really Coming For Our Jobs?

I recently read yet another article on the looming demise of accountants and other GBS professionals at the hands of merciless robots. These robots were armed to the teeth with Tech weapons and coming for our jobs. “Run for the hills” was the ...

Sustainability and Innovation

Sustainability And Innovation For The Global Business Services It is reported that the Global Business Services sector is worth about USD 87.5 billion worldwide and I believe this is quite a conse...

Malaysia 2.0 Moving On To The Next Level

To help Malaysia down the road towards becoming a high-income country, the Malaysia Digital Economy Corporation (MDEC) is leading from the front with many initiatives and programmes to further spur the Global Business Services (GBS) sector to grea...

Procurement 4.0: The Digital Revolution

Some call it “digitalisation,” some call it “smart manufacturing,” and others call it “the next industrial revolution” or “Industry 4.0”. Whatever term you use, a combination of new technologies – from big data analytics to ...

SOURCING IN 2017: What Will Change?

The global IT and Business Process Management (BPM) sourcing landscape over the past decade and a half has been shaped by a number of factors such as cost arbitrage, availability of human capital, IP protection regimes and ease of doing business. ...

Man and Machine: The Future Awaits

Statistics are a lot of fun, and contentious too. Yet, they permit us to remain fairly grounded. Let’s start with the obvious. From self-driving vehicles and semi-autonomous robots to intelligent algorithms and predictive analytical tools, machi...

Adequacy of Capability Models in the Age of Disruption

By Ramachandran Ramasamy   Disruptive Technology or Disruptive Innovation? One has to understand, have adequate knowledge and acknowledge business disruptions that have taken the organisation by surpr...

Ensure your offshore facility has effective and engaged employees

by Marissa Fayer   Employees are the attribute of your success. Without them, business does not prosper in any location, and they are especially critical to ensure a successful and prosperous offshore operation...

Serendipitous and Non-Linear Thinking

By Martin Conboy Thinking outside the box is a metaphor that means to think differently, unconventionally, or from a new perspective. This phrase often refers to novel or creative thinking. The term is thought to derive from m...

Black Swans Lurking: Price Sourcing Industry is Paying

By Bobby Varanasi The sourcing industry has so far had a spectacularly wonderful run. Twenty-five years of constant change, dynamism, technical competencies, business-aligned, people-centric, and bottom-line focused; intrinsic...

The Future Is Visual And Digital

A magnificent opportunity awaits for Bangladesh to become a serious player in BPO. Though India and the Philippines dominate the IT outsourcing, BPO (Voice) and shared services markets, the search for affordable and skill...

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