Editor's Note

Welcome to this issue of the Global Business Services Magazine. Check out our Cover Story which delves deeper into the aspect of sustainability - now a household buzzword in the GBS industry - and explores how outsourcing innovation would play a crucial role in maintaining sustainability in the face of the fourth industrial revolution.

Moving on, we take a journey through the history of automation and its current applications in an article titled “Evolution of Automation” by Swathi Sarma. This article allows us to forge an understanding of the different applications utilising automation such as BPA, RPA, Autonomic Computing and Artificial Intelligence, to name a few.

The article also looks into automation as a disruptor and how it has already started making waves in the business industry.

“Are Robots Really Coming For Our Jobs?” by David Burgess is another interesting read as this has certainly become a cause for concern in this new age of technology. He debunks this fear and offers some insightful examples of how automation and robots would be able to open up new avenues for humans to explore as well as remove repetitive elements of jobs from the equation.

The article also looks at how employees need to be able to venture outside their comfort zone and build relationships and conversations in order to understand other parts of the business.

Meanwhile, mark your calendars, as we will once again be hosting the first out of two forums for the year 2017. The significance of the event is that it serves as a meeting ground for all players in the region as well as being a focal point in discussing latest market trends and insights.

Taking centre stage are a lineup of talented and dynamic speakers who are industry leaders in their respective fields. Audiences will be able to engage in intriguing dialogues and gain a treasure trove of knowledge from the discussions. The GBS environment is constantly shifting and the key to survival lies in keeping up with current trends in the market; whose purpose this forum has been built upon.

The stage is set for an eventful forum which will be held on July 20, 2017, at the G Tower Hotel in Kuala Lumpur. I extend my heartfelt appreciation for all those attending our event and it is my sincere hope that you are able to benefit greatly from it. Stay tuned for more updates from us as we have some exciting and groundbreaking things in the pipeline.


– Sritharan Vellasamy